WARRANTY

ADDAX TACTICAL PRODUCTS:
PLEASE CONTACT ADDAX TACTICAL FOR ANY WARRANTY RELATED QUESTIONS REGARDING ADDAX TACTICAL PRODUCTS.  SALES@ADDAXTACTICAL.COM


OTHER MANUFACTURERS PRODUCTS:
PLEASE CONTACT THE ORIGINAL MANUFACTURER OF THE PRODUCT YOU PURCHASED FOR ANY WARRANTY RELATED QUESTIONS REGARDING THEIR PRODUCTS.



IF YOUR FIREARM REQUIRES REPLACEMENT WITH A NEW FIREARM, AND THE FIREARM IS TRANSFERRED TO US, AND A NEW CALIFORNIA DROS (DEALER RECORD OF SALE) IS REQUIRED, THE $25.00 COST OF THE DROS IS THE CUSTOMERS RESPONSIBILITY UNLESS OTHER ARRANGEMENTS HAVE BEEN MADE.


ORDER PROCESSING:


DUE TO THE INFLUX OF ORDERS & HEIGHTENED DEMAND ORDER PROCESSING CAN TAKE UP TO 7 BUSINESS DAYS, AND THIS IS NOT CALCULATED IN THE ETA OR SHIPPING TIME OF THE PRODUCT.


INVENTORY ACCURACY:


OUR WEBSITE INVENTORY IS UPDATED EVERY 15 MINUTES.  SINCE WE ARE ALSO SELLING THE SAME PRODUCTS IN OUR RETAIL STORE, THERE IS A CHANCE THAT THE AVAILABILITY OF THE PRODUCTS ON OUR WEBSITE CAN CHANGE WHILE YOU ARE PLACING AN ON-LINE ORDER.




ETA (ESTIMATE TIME OF ARRIVAL)


ETA (ESTIMATED TIME OF ARRIVAL) FOR BACK ORDERED PRODUCTS ARE EITHER POSTED ON OUR WEBSITE  (I.E. TYPICALLY SHIPS WITHIN 120 DAYS), OR PROVIDED TO OUR CUSTOMERS VIA EMAIL OR WHEN A CUSTOMER PLACES AN ORDER (WHICH WILL BE NOTED ON THEIR ORDER AND INVOICE). 


ETA'S CAN BE CHANGED OR EXTENDED AT ANY TIME AND FOR ANY REASON WITH OR WITHOUT NOTICE TO THE CUSTOMER. ETA'S ARE DERIVED FROM CURRENT MARKET CONDITIONS AND ALSO BASED ON INFORMATION PROVIDED BY VARIOUS MANUFACTURERS FOR DIFFERENT PRODUCTS.


ETA'S ARE NOT A SOLID PROMISE TO DELIVER, AND ARE NOT A GUARANTEE, AND WE ARE NOT RESPONSIBLE FOR ANY MISSED ETA FOR ANY REASON.


*ETA'S ARE ESTIMATES, NOT A SOLID DELIVERY PROMISE TIME. 


*We are not responsible for changes to ETA's or Delivery Times since there are too many factors that can affect ETA's and Delivery Times such as parts shortages from various manufacturers, production / manufacturing delays for various products, and other factors that are outside of our control.


RETURN POLICY


PLEASE NOTE: ALL FIREARMS SALES ARE FINAL, NO RETURNS WILL BE AUTHORIZED UNLESS THE FIREARM WAS DAMAGED DURING SHIPMENT TO YOUR FFL, OR THERE IS A NOTICEABLE DEFECT WITH THE FIREARM THAT WILL BE COVERED BY THE ORIGINAL MANUFACTURER. PLEASE INSPECT YOUR FIREARM WHEN YOUR FFL RECEIVES IT.

IF THERE IS SHIPPING DAMAGE OR A NOTICEABLE DEFECT TO YOUR FIREARM WE WILL AUTHORIZE A RETURN, AND ONCE THE DAMAGED FIREARM IS RETURNED TO ADDAX TACTICAL WE WILL WORK WITH YOU ON PROVIDING A REPLACEMENT OR A FULL REFUND.

PLEASE INSPECT YOUR FIREARM WHEN YOUR TRANSFER DEALER RECEIVES IT, AND PRIOR TO BEING TRANSFERRED TO YOU.

WE WILL NOT AUTHORIZE ANY RETURNS FOR FIREARMS ONCE THEY ARE TRANSFERRED TO THE CUSTOMER BY THEIR FFL DEALER, AND YOU WILL NEED TO CONTACT THE ORIGINAL MANUFACTURER FOR ANY CONCERNS REGARDING DEFECTS OR WARRANTY REPAIRS.

ALL PRODUCTS SOLD AS NEW ARE COVERED UNDER THE MANUFACTURERS WARRANTY.  IF YOU ARE EXPERIENCING ANY ISSUES WITH YOUR NEW PRODUCT, PLEASE CONTACT THE ORIGINAL MANUFACTURER.

ALL PRODUCTS SOLD AS USED OR CONSIGNMENT ARE NOT COVERED BY ANY WARRANTY VIA ADDAX TACTICAL, AND ARE SOLD AS IS.

IF YOU NEED TO RETURN A PRODUCT, PLEASE CONTACT US VIA EMAIL: SALES@ADDAXTACTICAL.COM.

YOU WILL NEED TO OBTAIN A RETURN AUTHORIZATION OR AN EMAIL FROM ADDAX TACTICAL AUTHORIZING THE RETURN.

WE WILL ONLY ACCEPT NEW AND UNOPENED PRODUCTS FOR RETURN THAT ARE IN THE ORIGINAL PACKAGING WITH ALL OF THE ORIGINAL MANUFACTURERS DOCUMENTATION.

ADDAX TACTICAL RESERVES THE RIGHT TO CHARGE A 25% RESTOCKING FEE FOR ANY AUTHORIZED RETURNS.


ORDER CANCELLATION RETURN POLICY:


ADDAX TACTICAL RESERVES THE RIGHT TO CHARGE A 25% ORDER CANCELLATION FEE FOR ANY AND ALL CANCELLED ORDERS AND BACK ORDERS NO MATTER WHAT THE CIRCUMSTANCES FOR THE CANCELLATION.  THIS INCLUDES ANY CALIFORNIA DOJ & DMV REJECTIONS / DENIALS.

WE DO NOT REFUND DROS FEES FOR ANY CANCELLED ORDERS.

REFUNDS ARE PAID TO THE CUSTOMER MINUS THE 25% CANCELLATION / RESTOCKING FEE WITHIN 10 BUSINESS DAYS OF THE ORDER CANCELLATION DATE, AND THE REFUNDS WILL BE PAID VIA COMPANY CHECK UNLESS OTHER ARRANGEMENTS ARE MADE.

WE WILL NOT CHARGE A 25% CANCELLATION FEE IF YOU EXCHANGE FOR AN ITEM(S) OF EQUAL OR GREATER VALUE.

REFUNDS:


WE WILL PROCESS MOST REFUNDS WITHIN 10 BUSINESS DAYS FROM THE DATE WHEN THE ORDER CANCELLATION WAS APPROVED OR AFTER RECEIVING ANY AUTHORIZED RETURNS, UNLESS OTHER ARRANGEMENTS ARE MADE WITH THE CUSTOMER.

REFUNDS WILL BE CALCULATED MINUS ANY CANCELLATION OR RESTOCKING FEES.

REFUNDS FOR WILL NOT INCLUDE ANY DROS FEES.

A REFUND WILL BE MADE VIA COMPANY CHECK UNLESS OTHER ARRANGEMENTS ARE MADE AND AGREED TO BY ADDAX TACTICAL.

THE 10 BUSINESS DAYS DOES NOT INCLUDE THE TIME TO MAIL A REFUND CHECK.


STORAGE FEES:


IF WE ARE HOLDING OR STORING A FIREARM FOR MORE THAN 30 DAYS, WE WILL CHARGE $10.00 PER DAY STORAGE FEE STARTING ON THE 30TH DAY UNTIL THE FIREARM IS DROS'D OR PICKED UP.

ANY FIREARMS OR PRODUCTS NOT PICKED UP WITHIN 120 DAYS FROM OUR RECEIVING THE FIREARM(S) OR PRODUCTS WILL BE CONSIDERED ABANDONED AND THESE WILL BE RE-SOLD TO COVER STORAGE, BUSINESS, AND ADMINISTRATIVE EXPENSES, UNLESS OTHER ARRANGEMENTS HAVE BEEN MADE.

IT IS THE CUSTOMERS RESPONSIBILITY TO FOLLOW UP AND MAKE SURE THAT THEY PICK UP THEIR FIREARM(S) OR PRODUCTS IN A TIMELY MANNER TO AVOID ANY FEES OR FORFEITURE.


IF YOU HAVE ANY QUESTIONS, PLEASE EMAIL US: SALES@ADDAXTACTICAL.COM


THANK YOU,
ADDAX TACTICAL
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