ORDER INFO, RETURNS, WARRANTIES

ORDER PROCESSING AND ETA (ESTIMATE TIME OF ARRIVAL)

WHEN A CUSTOMER PLACES AN ORDER ON OUR WEBSITE, PLEASE ALLOW AT LEAST 1 BUSINESS DAY FOR THE ORDER PROCESSING.MONDAY THRU FRIDAY DURING NORMAL BUSINESS HOURS.

ALL FIREARMS MUST BE SHIPPED TO A VERFIED FFL (FEDERAL FIREARMS LICENSED DEALER).

YOU MUST BE 18 YEARS OR OLDER TO LEGALLY PURCHASE RIFLE OR SHOTGUNS, AND YOU MUST BE 21 YEARS OR OLDER TO LEGALLY PURCHASE HAND GUNS AND STRIPPED RECEIVER FRAMES (i.e. AR15 STRIPPED LOWER RECEIVER).

IT IS THE BUYERS RESPONSIBILITY TO KNOW AND UNDERSTAND THEIR LOCAL, STATE AND FEDERAL FIREARMS LAWS, AND WHAT CAN BE LEGALLY AND LAWFULLY PURCHASED AND OWNED BEFORE PURCHASING ANY PRODUCTS FROM ADDAX TACTICAL, AND THIS WEBSITE.

IF THE PRODUCT(S) ARE IN STOCK, THEY WILL BE SHIPPED UNLESS OTHERWISE NOTED IN THE ORDER BY THE CUSTOMERS SPECIAL REQUESTS.

NORMAL SHIPPING IS VIA FED EX OR UPS GROUND/GROUND FREIGHT STANDARD SHIPPING.  SPECIAL SHIPPING SERVICES SUCH AS OVERNIGHT OR 2ND DAY DELIVERY ARE AVAILABLE UPON REQUEST. 

PLEASE NOTE THAT SPECIAL SHIPPING SERVICES AND FULL COVERAGE INSURANCE IF REQUESTED WILL COST EXTRA.

THERE IS A CUT OFF TIME OF 1PM PST BUSINESS DAY (MONDAY THRU FRIDAY).  OVERNIGHT DELIVERY REQUESTED ON A FRIDAY WILL NORMALLY BE DELIVERED MONDAY OR BY TUESDAY AM.

EXTRA SHIPPING COSTS MAY APPLY FOR ORDERS SHIPPING TO ALASKA OR HAWAII.

ETA'S CAN BE CHANGED OR EXTENDED AT ANY TIME AND FOR ANY REASON WITH OR WITHOUT NOTICE TO THE CUSTOMER. ETA'S ARE DERIVED FROM CURRENT MARKET CONDITIONS AND ALSO BASED ON INFORMATION PROVIDED BY VARIOUS MANUFACTURERS FOR DIFFERENT PRODUCTS.

ETA'S ARE NOT A GUARANTEE, THEY ARE AN ESTIMATE OF TIME TO DELIVERY, AND WE ARE NOT RESPONSIBLE FOR ANY MISSED ETA FOR ANY REASON.

 

ORDER CANCELLATION AND RETURN POLICY

 

ADDAX TACTICAL RESERVES THE RIGHT TO CHARGE A 25% ORDER CANCELLATION-RESTOCKING FEE FOR ANY AND ALL CANCELLED ORDERS AND BACK ORDERS NO MATTER WHAT THE CIRCUMSTANCES FOR THE CANCELLATION.   THIS INCLUDES ANY CALIFORNIA DROS DENIALS OR FEDERAL NICS DENIALS (OUTSIDE OF CALIFORNIA).  THE CUSTOMER IS RESPONSIBLE FOR KNOWING IF THEY CAN LEGALLY PURCHASE AND / OR OWN A FIREARM IN CALIFORNIA.

REFUNDS WILL EITHER BE CREDITED BACK TO YOUR CREDIT CARD, OR VIA COMPANY CHECK OR PROVIDED TO THE CUSTOMER AS A STORE CREDIT UNLESS OTHER ARRANGEMENTS ARE MADE.

IF STORE CREDIT IS THE DESIRED OPTION, WE MAYBE ABLE TO REDUCE OR EVEN WAIVE THE CANCELLATION-RESTOCKING FEE.  WE WILL MAKE THIS DETERMINATION BASED ON THE CANCELLED PRODUCT(S) ORDERED, AND IF THE CANCELLED PRODUCT(S) ORDERED ARE NOT DISCONTINUED,  NOT HEAVILY DISCOUNTED, AND ARE NOT USED OR CONSIGNMENT.

APPROVED REFUNDS WILL BE PROCESSED NORMALLY WITHIN 10 BUSINESS DAYS FROM THE DATE WHEN THE ORDER CANCELLATION IS APPROVED AND / OR AFTER RECEIVING ANY AUTHORIZED RETURNS, UNLESS OTHER ARRANGEMENTS ARE MADE WITH THE CUSTOMER.

REFUNDS WILL BE CALCULATED MINUS ANY CANCELLATION FEES. THE 7 BUSINESS DAYS DOES NOT INCLUDE THE TIME TO MAIL A REFUND CHECK IF A REFUND CHECK IS REQUESTED.

 RETURNS WILL ONLY BE AUTHORIZED FOR THE FOLLOWING SITUATIONS:

  • PRODUCT(S) WAS DAMAGED DURING SHIPMENT, AND CAN BE VERIFIED IT WAS DAMAGED DURING SHIPMENT.
  • THERE IS A VERIFIABLE DEFECT TO THE PRODUCT, WHICH WILL REQUIRE THE MANUFACTURERS RETURN AUTHORIZATION.

IF THERE IS SHIPPING DAMAGE OR THE PRODUCT IS DOA (DEAD ON ARRIVAL) PLEASE CONTACT US WITHIN 24 HOURS OF RECEIVING THE PRODUCT SO THAT WE CAN ENSURE A SMOOTH RETURN AND REPLACEMENT OF THE AFFECTED PRODUCT.

RETURNS OF PRODUCTS THAT WERE OPENED AND USED WILL NOT BE APPROVED

CUSTOMERS WILL NEED TO OBTAIN A RETURN AUTHORIZATION OR AN EMAIL FROM ADDAX TACTICAL AUTHORIZING THE RETURN.

SHIPPING CHARGES CANNOT BE REFUNDED, AND RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER UNLESS ADDAX TACTICAL AGRESS TO TAKE CARE OF THESE CHARGES.

 

WARRANTIES

ALL PRODUCTS SOLD AS NEW OR CERTIFIED MANUFACTURER REFURBISHED ARE COVERED UNDER THE MANUFACTURERS WARRANTY. IF YOU ARE EXPERIENCING ANY ISSUES WITH YOUR NEW PRODUCT, PLEASE CONTACT THE ORIGINAL MANUFACTURER. 

ADDAX TACTICAL IS NOT RESPONSIBLE MANUFACTURERS WARRANTIES. IF YOU EXPERIENCE A PROBLEM WITH YOUR PRODUCT, PLEASE CONTACT THE ORIGINAL MANUFACTURER FOR WARRANTY RELATED MATTERS.

ADDAX TACTICAL DOES NOT PROVIDE ANY WARRANTIES OUTSIDE OF THE ORIGINAL MANUFACTURER OR SOLUTIONS PROVIDER WARRANTIES.

WARRANTIES FOR ADDAX TACTICAL PRODUCTS VARY, AND ARE NOT TRANSFERABLE.  LIMITED LIFETIME WARRANTIES ONLY COVER PARTS BREAKAGE DUE TO MATERIAL DEFECT, NOTHING ELSE.

USE OR WEAR AND TEAR PARTS BREAKAGE ARE NOT NORMALLY COVERED UNDER VARIOUS MANUFACTURERS WARRANTIES.

ABUSE OR MISUSE OF PRODUCTS RESULTING IN PARTS BREAKAGE, AND / OR INJURY ARE NOT COVERED BY ADDAX TACTICAL OR ANY MANUFACTURERS PRODUCTS SOLD BY ADDAX TACTICAL

ADDAX TACTICAL, ADDAX TACTICAL EMPLOYEES, ANY ASSOCIATES, VENDORS, DISTRIBUTORS, AND OEM MANUFACTURERS OF ADDAX TACTICAL ARE NOT RESPONSIBLE FOR ANY CUSTOMERS WHO BREAK THEIR LOCAL, STATE OR FEDERAL LAWS AND REGULATIONS.

 

CHANGES TO TERMS:

ADDAX TACTICAL reserves the right, in its sole discretion, to change the Terms under which WWW.ADDAXTACTICAL.COMCOM is offered. The most current version of the Terms will supersede all previous versions. ADDAX TACTICAL encourages you to periodically review the Terms to stay informed of our updates.  ADDAX TACTICAL may change these terms and conditions of use at any time, without prior notice. If you access or use a Site after ADDAX TACTICAL posts a change, you accept that change. If you do not accept the change, do not access or use the Site.

 

UPDATED 2-28-17